Privacy policy

Last Updated: 13 June 2026

At RITARRA ("we," "our," or "us"), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or make a purchase from www.ritarra.com.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Date of Birth (if voluntarily provided)
  • Customer service communications

Transaction Information

  • Order details
  • Payment information (processed securely through third-party payment gateways)
  • Purchase history
  • Refund and return details

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling orders
  • Delivering products and services
  • Managing returns, exchanges, and refunds
  • Providing customer support
  • Sending order updates and service-related communications
  • Improving our website and customer experience
  • Preventing fraud and unauthorized transactions
  • Complying with legal and regulatory obligations
  • Sending promotional offers, newsletters, and marketing communications (where permitted)

3. Consent

By providing your personal information, you consent to its collection and use as described in this Privacy Policy.

You may withdraw your consent for marketing communications at any time by contacting us or using the unsubscribe option provided in our emails.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary, including:

  • Payment gateway providers
  • Shipping and logistics partners
  • Website hosting providers
  • Technology and analytics service providers
  • Government authorities or law enforcement agencies when required by law

These third parties are obligated to protect your information and use it only for the services they provide.

5. Payment Security

All online payments are processed through secure third-party payment gateways.

RITARRA does not store complete debit card, credit card, UPI PIN, CVV, or banking credentials on its servers.

Payment processing is subject to the privacy and security policies of the respective payment service providers.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance customer experience
  • Deliver relevant advertisements

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, tax, accounting, and regulatory requirements
  • Resolve disputes and enforce our agreements

Once the information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of your personal information
  • Withdraw consent for certain processing activities
  • Request information about how your data is being used

To exercise these rights, please contact us using the details provided below.

9. Data Security

We implement reasonable technical, administrative, and organizational measures to safeguard your information against unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

11. Children's Privacy

Our website is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after such changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

RITARRA
Email: Ritarrajewels@gmail.com
Website: www.ritarra.com

Phone: +91-9289956539

We will make reasonable efforts to respond to your queries in a timely manner.