Refund, Return & Exchange Policy

At RITARRA, we strive to ensure that every piece of jewellery brings joy to our customers. If you have any concerns regarding your order, we're here to help.

Order Cancellation & Modifications

Can I Cancel or Modify My Order?

Orders are processed promptly to ensure timely delivery. Therefore, cancellation or modification requests can only be accommodated if the order has not entered the dispatch or fulfillment stage.

If you wish to cancel or make changes to your order, please contact our Customer Support Team as soon as possible with your order details and the reason for the request. We will do our best to assist you.

Damaged, Defective, or Incorrect Items

What If I Receive a Damaged or Wrong Product?

If your order arrives damaged, defective, or if you receive an incorrect item, please contact our Customer Support Team within 48 hours of delivery.

Kindly share:

• Your Order Number
  
• Clear photographs of the product received
  
• A brief description of the issue
  

Upon verification, we will arrange a replacement or appropriate resolution at no additional cost. Please do not return any item without prior authorization from our support team.

Returns & Refunds

Can I Return My Purchase?

We offer a 15-day return policy from the date of delivery.

If you are not completely satisfied with your purchase, please contact our Customer Support Team with your order details and reason for the return. Our team will guide you through the return process.

Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition.
  
• All original packaging, tags, and accessories must be included.
  
• The return request must be initiated within 15 days of delivery.
  

Refund Processing

Once the returned item is received and inspected, eligible refunds will be processed to the original payment method within 7–10 business days.

Please note:

• Shipping charges if any, are non-refundable.
  
• Any insurance or expedited delivery charges are non-refundable.
  
• Customized, personalized, or made-to-order products are generally not eligible for refunds or may be subject to a partial deduction, as these items cannot be restocked or resold.
  

Product Appearance & Listing Variations

We make every effort to accurately represent our jewellery through photographs and product descriptions. However, slight variations in color, finish, or appearance may occur due to:

• Different screen settings and device displays
  
• Lighting conditions during photography
  
• Handcrafted detailing and natural variations in materials
  

If you believe your product differs significantly from the item displayed on our website or appears defective, please share photographs along with your Order Number, and our team will review the matter promptly.

Customer Support

For any questions regarding cancellations, returns, exchanges, refunds, or product concerns, please contact our Customer Support Team.

Email: Ritarrajewels@gmail.com

Website: http://www.ritarra.com/

Registered office: N4/19, DLF Phase 2, Gurugram-122002, India

We are committed to providing a seamless shopping experience and ensuring your satisfaction with every RITARRA purchase.